Land Transportation Office(LTO)

Request assisstance po to access my account that was seen to be already registered, however It can't access due to no client ID and cannot access using my email account to Log in at LTO LTMS Portal

October 24, 2023

Dear Reynaldo Jr,

Thank you for your request dated Oct 20, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for LTO LTMS Portal Account.

We received your request on Oct 20, 2023 and will respond on or before Nov 10, 2023 06:23:34 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEExUTy0yODI1MDk5ODQyMzYM, for request with ticket number #LTO-282509984236.

Thank you.

Respectfully,

Engr. Roberto S. Se
FOI Officer

November 6, 2023

Dear  Reynaldo

Greetings!

Thank you for your request dated 06:23 PM on Oct 20, 2023...under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for a LTO LTMS Portal Account

Response to your request

While our aim is to provide information whenever possible, in this instance this Office cannot provide you the information you are requesting. The LTO abides by the Data Privacy Act. Personal information cannot be publicly-published using the FOI Platform.
To create changes/retrieved your LTMS portal account, please send to this email: "Client Care"; with the following requirements below. 

1.) Active email address 
2.) One valid ID with signatures 
3.) Letter of consent indicating that you allow LTO client care to change/retrieve your LTMS portal account, dated today with your name and signature. 
4.) Current photo of holding your valid ID. 

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LTO Assistant Secretary Atty. Vigor Mendoza II [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal of the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
LTO FOI Officer