Department of Trade and Industry(DTI)

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Date: Sept. 8, 2023, 4:52 p.m.

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Lost Parcel in Shopee Express

Published by Department of Trade and Industry(DTI) on Sept. 8, 2023.
Requested from DTI by C. Salazar at 04:52 PM on Sept. 8, 2023.
Purpose: To have the item back to the seller or to have it delivered to me.
Date of Coverage: 08/23/2023 - 09/08/2023
Tracking no: #DTI-997984364907

C.SALAZAR Sept. 8, 2023, 4:52 p.m.

Hi! I would like to ask for assistance regarding my lost parcel: *Paid it already to seller but will be ship through Shopee Express using Shopee app. Aug 23-Order was placed Aug 25-Seller bring the item to the nearest hub Aug 28-Order got cancelled stating pickup was unsuccessful, seller went to hub but mentioned that the item was picked up already (in transit) Sept 1-Seller filled out a form for a lost parcel through Shopee Seller Customer Service. Today's date, Sept 08, me as buyer and the seller dont have any information yet with the item.

C.SALAZAR Sept. 8, 2023, 5:06 p.m.

Order ID: 230823DP9FHDSJ Tracking No: SPEPH031763461218

C.PAR Sept. 11, 2023, 1:33 p.m.

Sep 11, 2023 Dear Cristine Salazar, Thank you for your request dated Sep 08, 2023 04:52:02 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Lost Parcel in Shopee Express. We received your request on Sep 08, 2023 04:52:02 PM and we have forwarded your request to another agency. Should you have any questions regarding your request, kindly contact using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERUSS05OTc5ODQzNjQ5MDcM, for request with ticket number #DTI-997984364907. Thank you. Respectfully, Cresenciano Par FOI Officer

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