National Telecommunications Commission(NTC)

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Date: July 6, 2021, 10:55 p.m.

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Date: 2021-07-07 08:02:53.000000

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Date: 2021-07-07 08:14:10.000000

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Lost Mobile phone

Published by National Telecommunications Commission(NTC) on July 6, 2021.
Requested from NTC by C. Pariñas at 10:55 PM on July 6, 2021.
Purpose: I am requesting NTC to block my lost mobile phone as it contains access to my bank accounts.
Date of Coverage: 07/02/2021 - 07/06/2021
Tracking no: #NTC-838752589144

J.LABIO July 6, 2021, 10:55 p.m.

Greetings! I lost my phone last July 2 around 6 am in the morning at Sagay City Terminal, Negros Occidental. I reported it to the police last July 4 but as of the the moment no reports of my phone being turned over. I also tried to track my device using my Gmail accounts signed to my phone but it device can't be reached. I'd like to request to block my phone. Here the unit number and IMEI of my phone: Unit: Oppo A54 Unit number: CPH2239 IMEI1: 862942053834131

D.DAQUIOAG July 7, 2021, 8:02 a.m.

July 7, 2021 Dear Jerelyn, Thank you for your request dated Jul 06, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Lost Mobile phone. We received your request on Jul 06, 2021 and will respond on or before Jul 27, 2021 10:55:19 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy04Mzg3NTI1ODkxNDQM, for request with ticket number #NTC-838752589144. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS July 7, 2021, 8:14 a.m.

July 7, 2021 Dear Jerelyn Labio, Greetings! Thank you for your request dated Jul 06, 2021 10:55:19 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked this office for Lost Mobile phone. Response to Request Please be informed that the NTC has no capability to locate the stolen/lost cellphone and also the cellphone number. However, in reference to the above request, may we suggest that you file a request for the blocking of the stolen cellphone unit. You may file your request/complaint at Consumer Welfare and Protection Division (CWPD) at National Telecommunications Commission, BIR Road East Triangle, Diliman Quezon City. Our office is available from Monday-Friday 8:00AM - 5:00 PM or call at 8-9213251 & 8-9267722 or email at [email protected]. The following are the requirements: 1. Duly accomplished and notarized AFFIDAVIT OF OWNERSHIP AND LOSS WITH UNDERTAKING [Form No. NTC 1-24] Note: The Affidavit of Loss must indicate the IMEI of the mobile phone and/or the SIM to be blocked. 2. Proof of Ownership, ANY of the following: 2.1 Copy of Official Receipt of the mobile phone 2.2 Box of the mobile phone with International Mobile Equipment Identity (IMEI) 3. Copy of valid Identification 3.1 Any government-issued ID or Passport 3.2 For students, school ID 3.3 For cases when ID is not available, Birth Certificate OR NBI Clearance Supporting Documents for Representative(s) 1. Authorization letter duly signed by the applicant and valid ID of the authorized representative. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, DELILAH F. DELES Deputy Commissioner FOI Decision Maker

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