Home Development Mutual Fund/Pag-IBIG Fund(HDMF)

request lang po ako ng loan vouchers po ng pagibig, calamity loan po at multipurpose loan, salamat po

04 November 2020

Dear MR. CHESTER JANUEL AVIÑANTE,
This refers to your eFOI request for a copy of your loan voucher (purpose: employment
requirements).
In reply to your request, kindly be informed that Section 3 of Executive Order No. 2,
series of 2016 (Executive Order) grants every Filipino citizen the right to access
information, official records, public records, and documents and papers pertaining to
official acts, transactions, or decisions, as well as to government research data used as
basis for policy development.
In accordance with the aforementioned Executive Order, the Pag-IBIG Fund People’s
Freedom of Information Manual (Manual) also states that “Information for Disclosure”
includes information promoting the awareness and understanding of policies,
programs, activities, rules or regulations affecting the public, government agencies, and
the community and economy (Section 2 of the Manual).
In other words, the nature and subject of requests for information pursuant to Executive
Order No. 2, series of 2016 refer to the right of Filipino citizens to information on matters
of public concern. It excludes requests pertaining to personal transactions with the
Fund, which necessarily involves the disclosure of personal information.
Considering that your request pertains to your personal transaction and record with the
Fund, this is not covered under the aforementioned Executive Order and Manual.
Also, may we inform you that it is the Pag-IBIG Fund’s official course of action to release
the information requested after due validation and verification of the member’s identity.
This is for the protection of its members and to ensure the security of the member’s
personal information in compliance with the Data Privacy Act of 2012.
May we provide the following options on how you can obtain the details you need
through the Pag-IBIG Fund Contact Center:
1. Phone call at (02) 8-724-4244: Weekdays and Saturdays from 8:00 am to
5:00pm;
2. Email at [email protected]: Weekdays from 6:00 am to 12:00 am and
Weekends from 10:00 am to 7:00 pm; or
3. Chat on our website at https://www.pagibigfund.gov.ph: Daily from 8:00 am to
7:00pm.
The above options are highly encouraged so you don't have to travel, leave your house
and avoid unnecessary exposure outside your residence.

Nevertheless, if you are in a declared General Community Quarantine area, you may
visit a Pag-IBIG Fund branch nearest you that is open for service to ask for this
information, and bring along with you two (2) government-issued identification cards for
verification purposes.

Thank you.
FOI Receiving Officer