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Date: May 28, 2021, 5:07 p.m.

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Date: 2021-05-31 12:11:20.000000

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Date: 2021-05-31 14:14:25.000000

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Late Approval of my Account Verification with GCash App

Published by National Telecommunications Commission(NTC) on May 28, 2021.
Requested from NTC by A. Crisolo at 05:07 PM on May 28, 2021.
Purpose: Cash out my Money
Date of Coverage: 05/23/2021 - 05/28/2021
Tracking no: #NTC-407935870121

M.GARCIA May 28, 2021, 5:07 p.m.

Hello, I registered with GCash App in May 23, 2021 to collect the money that my brother sent me. In order to cash out the money, I need to verify my account. I completed the procedure and they said it will take 24hrs to be verified. After 2days I still didn't receive the approval. I even sent a follow up on their Help Center Page. They again required me to fill up the same details and asked for my ID, picture and even signature which I provided. On their last advise this morning I need to wait for another 4days. Please help me because I need to get my money asap.

D.DAQUIOAG May 31, 2021, 12:11 p.m.

May 31, 2021 Dear Ma Lourdes, Thank you for your request dated May 28, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Late Approval of my Account Verification with GCash App. We received your request on May 28, 2021 and will respond on or before Jun 18, 2021 05:07:43 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster09182018110000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy00MDc5MzU4NzAxMjEM, for request with ticket number #NTC-407935870121. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS May 31, 2021, 2:14 p.m.

May 31, 2021 Dear Ma Lourdes Garcia, Greetings! Thank you for your request dated May 28, 2021 05:07:43 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Late Approval of my Account Verification with GCash App. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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