December 6, 2021
Dear Wang Yu Detoyato,
Greetings!
Thank you for your request dated Dec 04, 2021 05:27:30 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You reported Kuya Loan App's high interest rate and disclosure of your loan information on social media.
Response to Request
We note that you did not submit a valid proof of identification. As you may be aware, Filipino citizens can make an FOI Request. As a matter of policy, however, requestors are required to present proof of identification. The government agencies also need to verify the identity of requesting parties to avoid requests from fictitious persons. Thus, in order for us to work further on this request and/or your future requests (if any), kindly provide your proof of identification. Otherwise, we may be constrained to deny such requests.
To avoid DENIAL of your succeeding request(s) for information, please visit the following links containing the procedures for the proper filing of FOI requests:
1. https://www.foi.gov.ph/help;
2. https://op-proper.gov.ph/wp-content/uploads/2016/11/Peoples-FOI-Manual-OP.pdf (please see Section 6.6 on pages 9-10 re: identification and proof of authority).
Meanwhile, instead of denying your request for lack of valid ID, kindly visit our website containing the Advisories, Notices, other updates, and the procedures for filing complaints concerning lending companies:
https://www.sec.gov.ph/lending-companies-and-financing-companies-2/lending-companies-and-financing-companies/): and,
https://www.sec.gov.ph/lending-companies-and-financing-companies-2/complaints/
You may email the accomplished Complaint Form to
[email protected] with the email subject line in this format: COMPLETE NAME_RESPONDENT COMPANY_SUBJECT OF COMPLAINT. To assist in the CGFD’s evaluation of the same, kindly attach a scanned copy of your valid government-issued I.D. and supporting evidence/documents such as disclosure statement, amortization schedule, receipts, promissory notes, and other relevant documents in connection with your loan transaction with the company.
Thank you.
Respectfully,
Violeta V. Infante
FOI Receiving Officer
