Metropolitan Waterworks and Sewerage System Regulatory Office(MWSS)

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Date: March 20, 2019, 9:06 a.m.

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Date: 2019-03-27 14:03:25.000000

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Date: 2021-02-03 16:43:04.000000

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Key Performance Indicators (KPIs) and Water Service Interruptions

Published by Metropolitan Waterworks and Sewerage System Regulatory Office(MWSS) on March 20, 2019.
Requested from MWSS by D. Brillantes at 09:06 AM on March 20, 2019.
Purpose: Research
Date of Coverage: 01/20/2018 - 03/20/2019
Tracking no: #MWSS-484369731503

D.BRILLANTES March 20, 2019, 9:06 a.m.

ello! Our group would like to request for data on the following: 1.) Key Performance Indicators (KPIs) Reports as submitted by concessionaires 2.) Water Service Interruptions The data would be analyzed in our research paper as partial fulfillment for the requirements in our Statistics subject. We are hoping for your kind consideration on this matter. Thank you.

F.OFFICER March 27, 2019, 2:03 p.m.

March 27, 2019 Dear David Angelo, Thank you for your request dated Mar 20, 2019 09:06:45 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Key Performance Indicators (KPIs) and Water Service Interruptions. We received your request on Mar 20, 2019 09:06:45 AM and will respond on or before Apr 10, 2019 09:06:45 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEU1XU1MtNDg0MzY5NzMxNTAzDA, for request with ticket number #MWSS-484369731503. Thank you. Respectfully, FOI Receiving Officer

I.SAMSON Nov. 11, 2020, 3:50 p.m.

Good day! This is Ivan Samson from the MWSS Regulatory Office. We would like to verify if this request is still active. Thank you!

I.SAMSON Feb. 3, 2021, 4:43 p.m.

Feb 03, 2021 Dear David Angelo, I refer to my letter of Nov 11, 2020 about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Key Performance Indicators (KPIs) and Water Service Interruptions. In particular, I had requested specific information for you to clarify upon in order for us to proceed with the request. As we have not received a reply within the 60-day working period since the letter requesting for clarification was sent out, we regret to inform you that this request will be closed as of Feb 03, 2021. You may wish to submit a new request describing the specific information you are looking for, and we will be able to consider it under the guidelines as stated in Executive Order No. 2. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to or visiting our central office. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Ivan Bernard FOI Officer

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