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Date: Aug. 6, 2023, 8:03 p.m.

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Date: 2023-08-07 15:28:21.000000

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Date: 2023-08-11 15:52:17.000000

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ISO 9001:2008 Journey of Insurance Commission

Published by Insurance Commission(IC) on Aug. 6, 2023.
Requested from IC by A. Mandani at 08:03 PM on Aug. 6, 2023.
Purpose: Case Study for Masteral Studies at University of the Philippines.
Date of Coverage: 01/01/2014 - 12/31/2022
Tracking no: #IC-560208350176

A.MANDANI Aug. 6, 2023, 8:03 p.m.

Hi, We would like to request for the relevant documents such as Implementation Framework, Training Materials, Project Case Studies, Metrics and Measurements, and Lessons Learned and Challenges for the Insurance Commission's ISO 9001 journey. Thank you.

P.NG Aug. 7, 2023, 3:28 p.m.

August 7, 2023 Dear Ms. Mandani, Thank you for your request dated Aug 06, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for ISO 9001:2008 Journey of Insurance Commission. We received your request on Aug 06, 2023 and will respond on or before Aug 25, 2023 08:03:12 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://efoi-ph.uc.r.appspot.com/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTU2MDIwODM1MDE3Ngw, for request with ticket number #IC-560208350176. Thank you. Respectfully, Patrick Joseph Ng FOI Officer

A.VINZON Aug. 11, 2023, 3:52 p.m.

August 11, 2023 Dear Ms. Mandani, Greetings! Thank you for your request dated Aug 06, 2023 08:03:12 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for ISO 9001:2008 Journey of Insurance Commission. Response to Request In relation to your request, please be advised that for purposes of efficiency, while we shall be informing the concerned Insurance Commission office about the said request, it is best to directly communicate your concerns to: Mr. Gregory Vincent O. Ferrer Division Manager Planning and Management Division Tel. No. 85238461 loc. 144 Email: [email protected] For your information and guidance. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey Thank you. Respectfully, Atty. Albert Lawrence Vinzon FOI Decision Maker

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