National Privacy Commission(NPC)

I would like to inform you that I received a lot of threatening messages and calls from different numbers everyday. My other contacts also told me that they've been contacted telling that I have debt. Which I find so inconvenience since I never gave them the numbers which I suspected that they illegally hacked my details from my phone, and they are different online lending apps. How can I stop them from calling my number and sending me threatening messages like "gagawan kita ng account sa ibang lending app para lang makapagbayad ka ng utang mo samin", "ipapasunog ko bahay niyo", and a lot more

Dear Venice Nunez,

Greetings from the National Privacy Commission (NPC)!

Thank you for your request dated 22 June 2023 at 03:11 P.M. under Executive Order No. 2, s. 2016, on Freedom of Information (FOI) in the Executive Branch.

Your request

You seek help due to the unauthorized access of your personal information and alleged harassment by an online lending app.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request but a complaint to which the filing should follow our process under the NPC citizen’s charter.

Under Executive Order No. 2, s. 2016, it provides for the guidelines on full public disclosure and transparency in the public service which covers only access to information, official records, public records, and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development.

In this regard, complaints and request for clarification on data privacy violation should follow the guidelines provided in the citizen’s charter of our agency, which you may access here: https://www.privacy.gov.ph/citizens-charter/filing-a-complaint/

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division ([email protected]) for the drafting of an appropriate response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at [email protected]. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter.

We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request.

Thank you.

Respectfully,
https://www.foi.gov.ph/help
FOI Officer