National Telecommunications Commission(NTC)

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REQUEST
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Date: Dec. 21, 2020, 5:38 p.m.

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Date: 2020-12-22 08:00:29.000000

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Date: 2020-12-22 08:14:12.000000

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Internet Connection.

Published by National Telecommunications Commission(NTC) on Dec. 21, 2020.
Requested from NTC by F. De Castro at 05:38 PM on Dec. 21, 2020.
Purpose: To File A Formal Complaint Against Converge ICT
Date of Coverage: 10/29/2020 - 12/21/2020
Tracking no: #NTC-761177990114

J.OTIG Dec. 21, 2020, 5:38 p.m.

Hi! I would like to request for information regarding the process of submission of complaint against Converge ICT. Our internet connections still not restored since Typhoon Quinta (October 29, 2020). I've been to their office so many times and they always told me that they'll going to fix it tomorrow. When? Tommorow. I am working from home and now that we don't have any internet connection, I have to work from office and rent an apartment which is very risky because of all this pandemic. I just want to file a formal complaint against them. Please let me know how. Thank you.

D.DAQUIOAG Dec. 22, 2020, 8 a.m.

December 22, 2020 Dear Joan, Thank you for your request dated Dec 21, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Internet Connection.. We received your request on Dec 21, 2020 and will respond on or before Jan 11, 2021 05:38:23 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy03NjExNzc5OTAxMTQM, for request with ticket number #NTC-761177990114. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Dec. 22, 2020, 8:14 a.m.

December 22, 2020 Dear Joan Otig, Greetings! Thank you for your request dated Dec 21, 2020 05:38:23 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked assistance for Complaint on Internet Connection.. Response to Request: In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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