Home Development Mutual Fund/Pag-IBIG Fund(HDMF)

30 May 2023 Dear MS. MARIA CELERINA C. CUNANAN, This refers to your eFOI request received on 13 May 2023 via the eFOI portal of the Home Development Mutual Fund (Fund) wherein you asked for the email address of the Fund’s Information Technology Services Sector (ITSS). According to you, several years ago you called our Contact Center regarding your concern, but they allegedly failed to resolve the said matter as of today. Also, it appears that despite your issue with our Contact Center, you are asking for the email address of the ITSS. For a better appreciation of the exact nature and character of your request and for us to give the proper information, may we clarify what is your specific concern or issue? Kindly send your response to [email protected]. While we await your reply, your request will be put on hold. If we do not receive a reply on or before 22 August 2023, your request will be closed. We hope to hear from you soon. In compliance with Section 6.6.1 of the Anti-Red Tape Authority (ARTA) Memorandum Circular No. 2019-002, series of 2019 entitled Guidelines on the Implementation of the Citizen’s Charter in Compliance with Republic Act 11032, otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018,” and Its Implementing Rules and Regulations, may we kindly request your thoughts or feedback on how we can improve your experience by filling out the Feedback Form in this link: https://forms.office.com/r/A652CzriXW Thank you. eFOI Receiving Officer