National Telecommunications Commission(NTC)

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Date: Sept. 5, 2020, 3 p.m.

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Date: 2020-09-05 20:17:06.000000

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Date: 2020-09-05 22:16:03.000000

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Information regarding Globe complaint

Published by National Telecommunications Commission(NTC) on Sept. 5, 2020.
Requested from NTC by C. Loterina at 03:00 PM on Sept. 5, 2020.
Purpose: Complaint
Date of Coverage: 08/01/2020 - 09/05/2020
Tracking no: #NTC-473085985410

C.LOTERINA Sept. 5, 2020, 3 p.m.

Hi! I would like to request for information regarding the process of submission of complaint against Globe. The company is charging me for several months of DSL service without Internet connection. Please could you let me know how to file an NTC complaint against Globe regarding this issue considering that I am from Albay. Thank you very much!

D.DAQUIOAG Sept. 5, 2020, 8:17 p.m.

September 5, 2020 Dear Christopher, Thank you for your request dated Sep 05, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Information regarding Globe complaint. We received your request on Sep 05, 2020 and will respond on or before Sep 25, 2020 03:00:17 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy00NzMwODU5ODU0MTAM, for request with ticket number #NTC-473085985410. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Sept. 5, 2020, 10:16 p.m.

September 5, 2020 Dear Christopher Loterina, Greetings! Thank you for your request dated Sep 05, 2020 03:00:17 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Information regarding Globe complaint. Response to Request Your FOI request is approved. Please be informed that the NTC has no capability to locate lost phone. In reference to the above request, may we advise you to file a request for the Blocking of Lost/Stolen Mobile Phone/Unit. You may file it at Consumer Welfare and Protection Division (CWPD) at National Telecommunications Commission BIR Road East Triangle Diliman Quezon City . Our office is available from Monday-Friday 8:00AM - 5:00 PM. However, due to the pandemic situation, before you proceed to the office we encourage you to call first at 8-9213251 & 8-9267722 for further information. The following are the requirements: 1. Duly accomplished Request for Blocking Form (download form at www.ntc.gov.ph) 2. Copy of valid Identification 3.1 Any government-issued ID or Passport 3.2 For students, school ID 3.3 For cases when ID is not available, Birth Certificate OR NBI Clearance Supporting Documents for Representative(s) 1. Authorization letter duly signed by the applicant and valid ID of the authorized representative. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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