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Date: Dec. 17, 2018, 2:36 p.m.

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Date: 2018-12-27 17:55:20.000000

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Date: 2019-06-21 14:30:17.000000

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Information on Air Passenger Complaints

Published by Civil Aeronautics Board(CAB) on Dec. 17, 2018.
Requested from CAB by M. Del Valle-Del Rosario at 02:36 PM on Dec. 17, 2018.
Purpose: Thesis
Date of Coverage: 01/01/2012 - 11/30/2018
Tracking no: #CAB-896475138843

M.DEL VALLE-DEL ROSARIO Dec. 17, 2018, 2:36 p.m.

Hi! Requesting information on: 1) Rules and regulations in the Philippines on air passenger complaint handling. 2) Standard procedures followed by airlines under Philippine jurisdiction in handling passenger complaints. 3) CAB's procedure in handling formal complaints against airlines filed before it. 3) Air passenger complaints from 2012 to 2018 (annual number of complaints and types, number of resolved and unresolved). 4) Xiamen Air mishap last August 2018 (number of flights and passengers affected; number and type of complaints filed, status whether resolved or unresolved). Thank you.

R.MORALES GONZALES Dec. 27, 2018, 5:55 p.m.

December 27, 2018 Dear Meny-Lyn, Thank you for your request dated Dec 17, 2018 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Information on Air Passenger Complaints. We received your request on Dec 17, 2018 and will respond on or before Jan 07, 2019 02:36:35 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEENBQi04OTY0NzUxMzg4NDMM, for request with ticket number #CAB-896475138843. Thank you. Respectfully, Rhea Joy Morales-Gonzalez FOI Officer

M.DEL VALLE-DEL ROSARIO Jan. 9, 2019, 6:03 a.m.

Good day! I'd like to do a follow-up on this request. Thank you.

C.ARCILLA June 21, 2019, 2:30 p.m.

June 21, 2019 Dear Meny-Lyn del Valle-del Rosario, Greetings! Thank you for your request dated Dec 17, 2018 02:36:35 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Information on Air Passenger Complaints. Response to Request Your FOI request is approved with the letter dated 07 January 2019, I enclose a copy of the information you requested. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Extyn I. Nacubuan, [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, CARMELO ARCILLA FOI Receiving Officer

Attachments:

18-6739 (Rep).pdf - CARMELO ARCILLA - [email protected]

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