Insurance Commission(IC)

November 20, 2023 Dear Mr. Hernandez, Greetings! Thank you for your request dated Nov 19, 2023 07:39:54 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your request You asked regarding Filing a Complaint Response to your request In relation to your request, we were able to determine that this particular information is already available online and therefore cannot be counted as a valid FOI request. You may retrieve the requested information from the Commission's Citizens Charter page 162 which may be accessed through: https://www.insurance.gov.ph/wp-content/uploads/2023/03/IC_Citizens-Charter_Rev-2023.pdf For other inquiries and assistance, you may reach our Public Assistance and Mediation Division (PAMD) through email at [email protected]/[email protected] or though telephone number 8523 8461 local 103/127. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey Thank you. Respectfully, Edmar Ignacio FOI Officer