National Telecommunications Commission(NTC)

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REQUEST
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Date: Sept. 19, 2020, 11:45 a.m.

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Date: 2020-09-21 07:58:34.000000

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Date: 2020-09-21 08:07:57.000000

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I want to file a complaint against Globe Telecom

Published by National Telecommunications Commission(NTC) on Sept. 19, 2020.
Requested from NTC by E. Cruuz at 11:45 AM on Sept. 19, 2020.
Purpose: Irresponsible, Incompetent, Black Mailing
Date of Coverage: 08/19/2020 - 09/19/2020
Tracking no: #NTC-480248128798

L.GELANTAGA-AN Sept. 19, 2020, 11:45 a.m.

Good day! I want to file a complaint against Globe Telecom. We have not been availing their services for over a month now, yet they have billed us in full. We want to terminate our account with them, but they refuse to do so. They advice us to pay the current balance we have as well as twice the amount of the so called "Termination Fee", which is absurd and irresponsible, before they can process the termination of our account. It seems like they are not giving us the freedom to be a consumer. They want us to continue our contract with them even if they have failed us to deliver their service.

D.DAQUIOAG Sept. 21, 2020, 7:58 a.m.

September 21, 2020 Dear Louie, Thank you for your request dated Sep 19, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for I want to file a complaint against Globe Telecom. We received your request on Sep 19, 2020 and will respond on or before Oct 09, 2020 11:45:58 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://realinagencies11072018-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy00ODAyNDgxMjg3OTgM, for request with ticket number #NTC-480248128798. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Sept. 21, 2020, 8:07 a.m.

September 21, 2020 Dear Louie Gelantaga-an, Greetings! Thank you for your request dated Sep 19, 2020 11:45:58 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked for I want to file a complaint against Globe Telecom. Response to Request: In reference to the above request, may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. You may send your formal written complaint to the CWPD thru: [email protected] or call at 8-9213251 & 8-9267722. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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