You have submitted an FOI request
Date: July 9, 2022, 5:37 p.m.
Your request is already in review
Your request was denied
Date: 2022-07-11 16:00:52.000000
How was your request?
Published by National Telecommunications Commission(NTC) on July 9, 2022.
Requested from NTC by J. Maglinte at 05:37 PM on
July 9, 2022.
Purpose: complaint ,hope they can improve service.
protect consumer rights
Date of Coverage: 06/27/2022 - 07/09/2022
Tracking no: #NTC-311920041552
i try to request transfer site from email, but start from 2022.6.27 - 2022.7.6 ,they still reply the email like a robot. and waste my time and money. over 2 weeks i can not use my internet and have to pay for them. and can not terminate the contract for such bad service. all fault shoulder by consumer. this is my account :1464602010578. why they can not make appointment ask me to sign all of the document? why they 2-3 days reply the email? why they can not support all form and sample to me fill it? why they can not make everything easy? just reply it like a robot , and nobody care about it.
July 11, 2022 Dear Mr. Yuan Wei, Greetings! Thank you for your request dated Jul 09, 2022 05:37:56 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your request You asked this office to assist you in your complaint. Response to your request This office determined that your request is a frontline service transaction and not considered an FOI request. However, to extend our services, please be informed that If your complaint regarding services of the telecommunications centers that were not acted upon you may file your complaint to the following contact details: You may file your request/complaint at Consumer Welfare and Protection Division (CWPD) at National Telecommunications Commission, BIR Road East Triangle, Diliman Quezon City. Due to the challenges that we are facing now, we advise you to call first the office at 8-9213251 & 8-9267722. It is available from Monday-Friday 8:00 AM-5:00 PM or email at [email protected]. By calling the above numbers, the frontline services staff will give you further instructions and all the requirements for them to easily facilitate your request/complaint. For lost/stolen cellphone unit/s, the following are the requirements: 1. Duly accomplished and notarized AFFIDAVIT OF OWNERSHIP AND LOSS WITH UNDERTAKING [Form No. NTC 1-24] Note: The Affidavit of Loss must indicate the IMEI of the mobile phone and/or the SIM to be blocked. 2. Proof of Ownership, ANY of the following: 2.1 Copy of Official Receipt of the mobile phone 2.2 Box of the mobile phone with International Mobile Equipment Identity (IMEI) 3. Copy of valid Identification 3.1 Any government-issued ID or Passport 3.2 For students, school ID 3.3 For cases when ID is not available, Birth Certificate OR NBI Clearance Supporting Documents for Representative(s) 1. Authorization letter duly signed by the applicant and valid ID of the authorized representative. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully yours, DIVINA DAQUIOAG FOI Officer