National Telecommunications Commission(NTC)

June 1, 2020 Dear Alan Jay Lapore, Greetings from the National Telecommunications Commission! This is reference to your letter as of May 31, 2020 06:46:06 PM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for How to make a formal complaint against globe telecom. In order for us to work further on your request, we need more information from you regarding your query like : 1.Please state the specific nature of complaint against Globe Telecom. 2. Make it sure that it will fall under NTC's mandate. In particular,those information would be helpful for the concerned branch/division/unit of this office to provide the appropriate action. You may use the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0xNjY0MzU5OTM1MTIM, for request with ticket number #NTC-166435993512, to respond. During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before June 15, 2020 06:39:24 AM, your request will be closed. We hope to hear from you at the soonest possible time. Thank you. Respectfully, Divina N. Daquioag FOI Officer

June 1, 2020 Dear Alan Jay Lapore, Greetings from the National Telecommunications Commission! This is reference to your letter as of May 31, 2020 06:46:06 PM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for How to make a formal complaint against globe telecom. In order for us to work further on your request, we need more information from you regarding your query like : 1.Please state the specific nature of complaint against Globe Telecom. 2. Make it sure that it will fall under NTC's mandate. In particular,those information would be helpful for the concerned branch/division/unit of this office to provide the appropriate action. You may use the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0xNjY0MzU5OTM1MTIM, for request with ticket number #NTC-166435993512, to respond. During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before June 15, 2020 06:39:24 AM, your request will be closed. We hope to hear from you at the soonest possible time. Thank you. Respectfully, Divina N. Daquioag FOI Officer

June 22, 2020 Dear Alan Jay Lapore, Greetings! Thank you for your request dated May 31, 2020 06:46:06 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked for How to make a formal complaint against globe telecom. Response to Request: In reference to the above request, may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. You may send your formal written complaint to the CWPD thru: [email protected] or call at 8-9213251 & 8-9267722. I enclosed a copy of the requirements. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker