National Telecommunications Commission(NTC)

Browse over 10440 from this government agency

Go Back

REQUEST
SUBMITTED

You have submitted an FOI request

Date: May 18, 2020, 8:26 p.m.

PROCESSING
REQUEST

Your request is already in review

Date: 2020-06-02 14:28:22.000000

REQUEST
SUCCESSFUL

Your request was successful

Date: 2020-06-08 10:54:28.000000

4

RATE YOUR
REQUEST

How was your request?

HOW TO FILE OFFICIAL COMPLAINT AGAINST GLOBE TELECOMMUNICATIONS INC.

Published by National Telecommunications Commission(NTC) on May 18, 2020.
Requested from NTC by M. Sumampong at 08:26 PM on May 18, 2020.
Purpose: Complaint for Immediate Action of our Internet Subscription Disconnection
Date of Coverage: 02/01/2020 - 05/18/2020
Tracking no: #NTC-394772996765

M.SUMAMPONG May 18, 2020, 8:26 p.m.

Hi! i would like to file a complaint to Globe Telecommunication Inc. for not letting me to have my disconnection from our internet subscription. We're trying to contact their customer service hotline for so many times but until today we cant reach them. My bill is getting higher as time goes by, i started to contact them since February but until this time no action has been provided. We were not using our globe wifi anymore starting last February 2020 since it has no signal or internet is so slow. Please help me regarding this concern. Thank you!

D.DAQUIOAG June 2, 2020, 2:28 p.m.

June 2, 2020 Dear Marlyn, Thank you for your request dated May 18, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for HOW TO FILE OFFICIAL COMPLAINT AGAINST GLOBE TELECOMMUNICATIONS INC.. We accepted your request on June 2, 2020 and will respond on or before June 23, 2020, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0zOTQ3NzI5OTY3NjUM, for request with ticket number #NTC-394772996765. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS June 8, 2020, 10:54 a.m.

June 8, 2020 Dear Marlyn Sumampong, Greetings! Thank you for your request dated May 18, 2020 08:26:46 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked for HOW TO FILE OFFICIAL COMPLAINT AGAINST GLOBE TELECOMMUNICATIONS INC.. Response to Request: In reference to the above request, may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. You may send your formal written complaint to the CWPD thru: [email protected] or call at 9213251 & 9267722. I enclosed a copy of the requirements . Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

Attachments:

Customer Complaint.pdf

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

If you believe this request is not suitable, you can report it for attention by the site administrators.