National Telecommunications Commission(NTC)

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Date: April 15, 2021, 2:50 a.m.

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Date: 2021-04-15 08:36:30.000000

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Date: 2021-04-15 11:18:09.000000

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How to file complaint against Globe telco

Published by National Telecommunications Commission(NTC) on April 15, 2021.
Requested from NTC by D. Labongray at 02:50 AM on April 15, 2021.
Purpose: reference for filling complaint against my telco courier
Date of Coverage: 01/01/2021 - 04/15/2021
Tracking no: #NTC-323262859424

J.PANES April 15, 2021, 2:50 a.m.

Hi i would like to request for information on how to officially file complaint against globe telecom

D.DAQUIOAG April 15, 2021, 8:36 a.m.

April 15, 2021 Dear Jermelyn, Thank you for your request dated Apr 15, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for How to file complaint against Globe telco. We received your request on Apr 15, 2021 and will respond on or before May 06, 2021 02:50:32 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0zMjMyNjI4NTk0MjQM, for request with ticket number #NTC-323262859424. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS April 15, 2021, 11:18 a.m.

April 15, 2021 Dear Jermelyn Panes, Greetings! Thank you for your request dated Apr 15, 2021 02:50:32 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked assistance on How to file complaint against Globe telco. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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