National Telecommunications Commission(NTC)

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Date: Aug. 21, 2020, 9:30 p.m.

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Date: 2020-08-24 05:42:04.000000

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Date: 2020-08-24 09:24:47.000000

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How to file complaint against Globe DSL plan?

Published by National Telecommunications Commission(NTC) on Aug. 21, 2020.
Requested from NTC by A. Calica at 09:30 PM on Aug. 21, 2020.
Purpose: For investigation
Date of Coverage: 08/21/2020 - 08/21/2020
Tracking no: #NTC-060257652991

A.CALICA Aug. 21, 2020, 9:30 p.m.

Hi! I would like to file a complaint against Globe. 1 yr ago they offer me for a 25mbps internet boost for 1899. But they only change the modem and still getting 15mbps speed. 1899 is so expensive for a 15mbps speed. When I asked for a downgrade they said that I can't change it because my previous plan is not available anymore. It is a scam that I will get 25mbps for 1899 because until now my internet speed is only 15mbps. Regards,

D.DAQUIOAG Aug. 24, 2020, 5:42 a.m.

August 24, 2020 Dear Aracelli, Thank you for your request dated Aug 21, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for How to file complaint against Globe DSL plan?. We received your request on Aug 21, 2020 and will respond on or before Sep 11, 2020 09:30:49 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0wNjAyNTc2NTI5OTEM, for request with ticket number #NTC-060257652991. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Aug. 24, 2020, 9:24 a.m.

August 24, 2020 Dear Aracelli Calica, Greetings! Thank you for your request dated Aug 21, 2020 09:30:49 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked for How to file complaint against Globe DSL plan?. Response to Request: In reference to the above request, may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. You may send your formal written complaint to the CWPD thru: [email protected] or call at 8-9213251 & 8-9267722. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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