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Date: Aug. 19, 2020, 11:36 a.m.

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Date: 2020-08-20 06:59:21.000000

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Date: 2020-08-20 10:40:45.000000

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How to file a case or complaint Against Globe Telecommunication

Published by National Telecommunications Commission(NTC) on Aug. 19, 2020.
Requested from NTC by V. Yamyamin at 11:36 AM on Aug. 19, 2020.
Purpose: To know how to file a complaint against Globe
Date of Coverage: 07/15/2020 - 08/19/2020
Tracking no: #NTC-120187465114

V.YAMYAMIN Aug. 19, 2020, 11:36 a.m.

Hi, I would like to request for assistance on how I can file a complaint against Globe or how to sue them. I requested for a transfer of service to a new location which is just 200 meters away from my current location. I was then told that there are no ports available. I tried applying for a new one just to check and right there and then the technician went on the new location and was ready to install the new line. How come that I was told no available port when I requested for transfer but when I applied for a new line, they are ready and got no port availability issues?

D.DAQUIOAG Aug. 20, 2020, 6:59 a.m.

August 20, 2020 Dear Victoria, Thank you for your request dated Aug 19, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for How to file a case or complaint Against Globe Telecommunication. We received your request on Aug 19, 2020 and will respond on or before Sep 09, 2020 11:36:02 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster02062011000000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0xMjAxODc0NjUxMTQM, for request with ticket number #NTC-120187465114. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Aug. 20, 2020, 10:40 a.m.

August 20, 2020 Dear Victoria Yamyamin, Greetings! Thank you for your request dated Aug 19, 2020 11:36:02 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked for How to file a case or complaint Against Globe Telecommunication. Response to Request: In reference to the above request, may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. You may send your formal written complaint to the CWPD thru: [email protected] or call at 8-9213251 & 8-9267722. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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