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Date: Nov. 11, 2020, 3:22 a.m.

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Date: 2020-11-11 08:34:33.000000

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How do I file an official complaint against Globe Telecom?

Published by National Telecommunications Commission(NTC) on Nov. 11, 2020.
Requested from NTC by T. Benavidez at 03:22 AM on Nov. 11, 2020.
Purpose: For filing of complaints
Date of Coverage: 10/20/2020 - 11/10/2020
Tracking no: #NTC-499667345363

G.FLORES Nov. 11, 2020, 3:22 a.m.

Hi! I would like to request information on how to file an online, official complaint against Globe Telecom for their gross neglect against consumers. I have tried to reach Globe several times, but unfortunately they have removed the option to speak to a representative and have, instead, resorted to an automated messenger bot. I would also like to ask if there are any policies that bar or prevent companies like Globe from removing the option of speaking to a customer representative instead of an automated bot?

D.DAQUIOAG Nov. 11, 2020, 8:34 a.m.

November 11, 2020 Dear Gabrielle, Thank you for your request dated Nov 11, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for How do I file an official complaint against Globe Telecom?. We received your request on Nov 11, 2020 and will respond on or before Dec 02, 2020 03:22:53 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foipmo03192020015359-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy00OTk2NjczNDUzNjMM, for request with ticket number #NTC-499667345363. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Nov. 11, 2020, 3:13 p.m.

November 11, 2020 Dear Gabrielle Flores, Greetings! Thank you for your request dated Nov 11, 2020 03:22:53 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for How do I file an official complaint against Globe Telecom?. Response to Request In reference to the above request, you are advised to visit the office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission at BIR Road, East Triangle, Diliman, Quezon City. Our office is available from Monday-Friday 7:00AM - 6:00 PM or call at 8-9213251 & 8-9267722 for further information regarding your concerns. You may send an email at [email protected]. Furthermore, due to this current situation, we suggest you contact the Telephone Numbers provided above before you proceed to the office and to bring the following requirements: 1. Duly accomplished Form(Downloadable at www.ntc.gov.ph under Info menu) 2. Photocopy of two(2) VALID IDs at least one is Gov’t. issued ID For email and Fax : 1. Duly accomplished Form(Downloadable at www.ntc.gov.ph under Info menu 2. Copy of two (2) VALID IDs at least one is Gov’t. issued ID 3. All other requirements stated in the downloadable form Supporting Documents for Representative(s) 1. Authorization letter duly signed by the applicant and valid ID of the authorized representative. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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