Home Development Mutual Fund/Pag-IBIG Fund(HDMF)

Hi Sir/Ma'am:

Good day. I would like to request Pagibig San Fernando City Housing Loan department for the ACTUAL status of my housing loan application which is filed 09 JUL, 2021. 

I tried to fulfill all of the additional requirements needed and spend time filling leave in my job to accomplish their additional needed requirements but they keep on giving me notice of disapproval.

I would like to request the management to have a look at my application folder/files to review and kindly give an honest and considerate feedback regarding this. 

Respectfully,
John Cristopher G. Galicia

22 December 2021

Dear MR. JOHN CRISTOPHER G. GALICIA,

This refers to your eFOI request received on 01 December 2021 sent to the eFOI portal of the Home Development Mutual Fund (Fund) wherein you inquired on the status of your Pag-IBIG Fund Housing Loan application. 

Kindly be informed that Section 3 of Executive Order No. 2, series of 2016 (Executive Order) grants every Filipino citizen the right to access information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. 

In accordance with the aforementioned Executive Order, the Pag-IBIG Fund People’s Freedom of Information Manual (Manual) also states that “Information for Disclosure” includes: information promoting the awareness and understanding of policies, programs, activities, rules or regulations affecting the public, government agencies, and the community and economy (Section 2 of the Manual). 

In other words, the nature and subject of requests for information pursuant to Executive Order No. 2, series of 2016 refer to the right of Filipino citizens to information on matters of public concern. It excludes requests pertaining to personal transactions with the Fund, which necessarily involves disclosure of personal information.

Considering that your request pertains to your personal transaction and record with the Fund, this is not covered under the aforementioned Executive Order and Manual. 

Nevertheless, we took the liberty of endorsing your request to the operating unit concerned – the Housing Operations Support Unit (HOSU). For your inquiries or concerns, you may contact Ms. Christina Layug, COD III- Servicing Division, at [email protected] and/or through telephone number 8422-3000 local 6101 or Ms. Shierylin Rivera, Credit Investigator, at [email protected] and/or through telephone number 8422-3000 local 6101. 

Thank you.

eFOI Receiving Officer