31 August 2023
Dear MR. KEN EDWALE T. SORIA,
This refers to your eFOI request received on 10 August 2023 via the eFOI portal of the Home Development Mutual Fund (Fund) wherein you requested for the proper procedure in applying for a housing loan with Pag-IBIG Fund.
According to you, you are an OFW, and have submitted the initial requirements for a housing loan through the Virtual Pag-IBIG portal. You also mentioned that the status of your application is reflected as "currently in review".
You mentioned as well that someone from the Fund sent you an email asking you to forward the other documentary requirements to Bohol Tagbilaran Branch and that the latter is requesting you to re-submit your application form.
Thus, you are inquiring whether it is necessary to re-submit the Housing Loan Application together with the attached requirements when already submitted online.
We deemed it proper to raise the matter to the Operating Unit Concerned (OUC) – Tagbilaran Branch through Mr. Ian Christopher Sambas, the Customer Support Assistant at (038)501-8455 local 6891 or 6761 and email address at
[email protected].
Per the OUC, the online housing loan application is for advance evaluation of income only. Thus, upon successfully uploading all the required documents specified on the Fund’s website, payment instruction number will be generated, and the applicant will be instructed to pay the One Thousand Pesos (Php1,000.00) processing fee.
After which, the borrower will have to wait for the result of the advance income evaluation through a Credit Investigation (CI). Upon the successful result of CI and the determination of the credit investigator of the maximum loanable amount, all the requirements specified on the Fund’s Checklist of Requirements for a Housing Loan shall be submitted to the nearest Pag-IBIG branch or office for verification and authentication, such as, but not limited to: (1) Housing Loan Application Form (HLAF), (2) Valid IDs, (3) Title, and Tax Declaration. After all the documents are submitted to the Branch, it will be pouched/forwarded to the Housing Hub of jurisdiction for processing and evaluation. There will be a required payment of Two Thousand Pesos (₱2,000.00) for the appraisal fee. Thereafter, the loan application will be subjected for further evaluation.
Simply put, included in the list of documents that are required to be submitted to the Branch is the physical copy of a HLAF and the other above-mentioned documents. This is for final verification that the physical documents and basis of the grant of the loan match the version submitted online. For OFW borrowers, a HLAF signed by an Attorney-in-Fact, authorized by the borrower to sign through a Special Power of Attorney, shall be considered sufficient.
For a step-by-step process/procedure on how to apply/avail a housing loan with the Fund, may we direct you to the ink provided below:
https://www.pagibigfund.gov.ph/Availmentofnewloan.html
In compliance with Section 6.6.1 of the Anti-Red Tape Authority (ARTA) Memorandum Circular No. 2019-002, series of 2019 entitled Guidelines on the Implementation of the Citizen’s Charter in Compliance with Republic Act 11032, otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018,” and Its Implementing Rules and Regulations, may we kindly request your thoughts or feedback on how we can improve your experience by filling out the Feedback Form in this link: https://forms.office.com/r/A652CzriXW
Thank you.
Very truly yours,
ATTY. JOSE ROBERTO F. PO
Department Manager III, Legal Department and
Deputy Compliance Officer
