Home Development Mutual Fund/Pag-IBIG Fund(HDMF)

Hi, I would like to file complain in my Housing loan property. I already reported it na po sa PMO, Agent, Mulan Cares and Pasinaya Customer Care but no one assist my complain.

1. Kumuha po ako ng Housing loan, End lot area. Ang paliwanag po samin is walang katabing bahay sa kabilang side. But after taking out the house, meron po itong katabing bahay both side.

2. Nung nagpagawa po ng house ang katabing bahay ay hindi po masyandong dikit sa pader namin at ito po ay abala samin everytime na uulan dahil sa amin po bagsak ng tubig. 

I have photos and conversation that I already reported it.

20 April 2023

Dear MS. EDRALENE MAE A. PACIS,

This refers to your eFOI request received on 18 April 2023 sent via the eFOI portal of the Home Development Mutual Fund (Fund) wherein you sought assistance on your housing loan complaint. According to you, you already reported it to the “PMO, Agent, Mulan Cares, and Pasinaya Customer Care” but received no response yet.  

Kindly be informed that Section 3 of Executive Order No. 2, series of 2016 (Executive Order) grants every Filipino citizen the right to access information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. 

In accordance with the aforementioned Executive Order, the Pag-IBIG Fund People’s Freedom of Information Manual (Manual) also states that “Information for Disclosure” includes: information promoting the awareness and understanding of policies, programs, activities, rules or regulations affecting the public, government agencies, and the community and economy (Section 2 of the Manual). 

Considering that you did not request for any information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development, we are constrained to deny your request.

Nevertheless, we took the liberty of endorsing your concern to the operating unit concerned – the Feedback Management Unit (FMU). For your inquiries or concerns, you may contact Ms. Elenita I. Pineda, the Unit Head of the FMU through her email ([email protected]) or telephone numbers (02)8654-7151 / 8654-6524 and Mr. Akjan Karimuddin, Senior Account Management Specialist of the LSSD through telephone number (02)8654-1892.

In compliance with Section 6.6.1 of the Anti-Red Tape Authority (ARTA) Memorandum Circular No. 2019-002, series of 2019 entitled Guidelines on the Implementation of the Citizen’s Charter in Compliance with Republic Act 11032, otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018,” and Its Implementing Rules and Regulations, may we kindly request your thoughts or feedback on how we can improve your experience by filling out the Feedback Form in this link: https://forms.office.com/r/A652CzriXW

Thank you.
 
eFOI Receiving Officer