Home Development Mutual Fund/Pag-IBIG Fund(HDMF)

Hi.. I would to request the transaction history for HDMF Contributions (both employer and employee) under acct no. 121146307123 for the period May 31, 2009 to July 21, 2021. Purpose of the undersigned is to check total contributions. Thank you.

27 August 2021

Dear MS. CAMILLE HYACINTH T. BUNDALIAN,

This refers to your eFOI request for information regarding your Transaction History for Home Development Mutual Fund Contributions (both employer and employee) under Account No. 121146307123 for the period May 31, 2009 to July 21, 2021 (purpose: verification of contributions).

In reply to your request, kindly be informed that Section 3 of Executive Order No. 2, series of 2016 (Executive Order) grants every Filipino citizen the right to access information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. 

In accordance with the aforementioned Executive Order, the Pag-IBIG Fund People’s Freedom of Information Manual (Manual) also states that “Information for Disclosure” includes: information promoting the awareness and understanding of policies, programs, activities, rules or regulations affecting the public, government agencies, and the community and economy (Section 2 of the Manual). 

In other words, the nature and subject of requests for information pursuant to Executive Order No. 2, series of 2016 refer to the right of Filipino citizens to information on matters of public concern. It excludes requests pertaining to personal transactions with the Fund, which necessarily involves disclosure of personal information.

Considering that your request pertains to your personal transaction and record with the Fund, this is not covered under the aforementioned Executive Order and Manual. 

Also, may we inform you that it is Pag-IBIG Fund’s official course of action to release the information requested after due validation and verification of the member’s identity. This is for the protection of its members and to ensure the security of the member’s personal information in compliance with the Data Privacy Act of 2012.

May we provide the following options on how you can obtain the details you need through the Pag-IBIG Fund Contact Center:

1.	Phone call at (+632) 8-724-4244: Weekdays and Saturdays from 8:00am to 5:00pm;
2.	Email at [email protected]: Weekdays from 6:00am to 12:00am and Weekends from 10:00am to 7:00pm; or
3.	Chat in our website at https://www.pagibigfund.gov.ph: Daily from 8:00am to 7:00pm.

The above options are highly encouraged so you don't have to travel, leave your house and avoid unnecessary exposure outside your residence.

Nevertheless, if you are in a declared General Community Quarantine area, you may visit a Pag-IBIG Fund branch nearest you that is open for service to ask for this information, and bring along with you two (2) government-issued identification cards for verification purposes.

Thank you.

FOI Receiving Officer

Thank you so much for accomodating my request which was part of the capstone activities in my FOI seminar conducted by DAP. May I now request the deletion of such request from the web so that my name and HDMF account no. wouldn't be exposed much to the public. 

Thank you once again and kindly grant my request.