National Privacy Commission(NPC)

Good day!

I am humbly asking for your help to possibly take down this lending app or take the necessary actions.

I am well aware of the payment I borrowed from this app. I only borrowed in the first place because of an emergency and the close people I know were also short of funds.

This app has a very high-interest rate/fee. They let you borrow 8,500.00 but what you will receive is just 5,100.00 which you have to pay for 7 DAYS. And not only that, even before your due date they will constantly harass you by sending multiple texts and calling you countless times.

Dear Jerezelle Montallana,

Greetings!

Thank you for your request dated Nov 22, 2022 04:55:11 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You seek help due to the unauthorized access and alleged harassment of your contacts by an online lending app.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request but a complaint to which the filing should follow our process under the NPC citizen’s charter.

Under Executive Order No. 2, s. 2016, it provides for the guidelines on full public disclosure and transparency in the public service which covers only access to information, official records, public records, and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development.

In this regard, complaints and request for clarification on data privacy violation should follow the guidelines provided in the citizen’s charter of our agency, which you may access here: https://www.privacy.gov.ph/citizens-charter/filing-a-complaint/

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division ([email protected]) for the drafting of an appropriate response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at [email protected]. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request. 

Thank you.

Respectfully,
http://www.foi.gov.ph/help
FOI Officer