Land Transportation Franchising and Regulatory Board(LTFRB)

June 29, 2023 Dear Jenalyn Bagus, Greetings! Thank you for your request dated May 20, 2023 10:18:30 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Harassment and accusations of Five Star Bus Driver. Response to Request Your FOI request is approved. This is to acknowledge receipt of your complaint and personal details. Please fill up the complaint affidavit form attached to this email in order to formalize your complaint in accordance with our revised Citizen Charter 2020 which you have to send through our official email at [email protected] Upon receipt of your notarized complaint affidavit form, our team will process your complaint and provide you updates through our official email address. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the [email protected]. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Ryan Salvador FOI Receiving Officer