Philippine National Police(PNP)

This 09457121056 (Ryan V. Cruz) called my number and told me that this Dave Perez has been trying to do transactions with my gcash account. They told me that they will help me to cancel all those transactions. Then they put me on hold to process every cancellation. Every after each cancellation, I receive texts from Gcash SMS about these cancels then suddenly I received a notification that there is GLoan transaction and an amount of 21930 has been transferred to a shopeepay that is not my account too. He told me to wait for Gcash update and ended the call. I didn't give him my MPIN or OTP.

May 12, 2023

Dear Raine Tan,

Greetings!

Thank you for your request dated May 10, 2023 06:02:03 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Hacking of Gcash Account via Call under GLoan.

Response to your request

To file formal complaints, please personally report to ACG Headquarters in Camp Crame, Quezon City or to the Regional Anti-Cybercrime Unit (RACU). 
Click here for the list of RACU addresses:
https://pnpacg.ph/main/contacts

For further assistance you may review the FAQ section of the eFOI site: https://zcwd20190208-dot-efoi-ph.appspot.com/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to  . Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
NOSU ACG FDM
FOI Officer