Published by PhilHealth(PH) on Sept. 16, 2019.
Requested from PH by D. Gatbunton at 05:37 PM on
Sept. 16, 2019.
Purpose: Verification
Date of Coverage: 01/01/1990 - 09/16/2019
Tracking no: #PH-877245669448
D.GATBUNTON
Sept. 16, 2019, 5:37 p.m.
Hi! I recently been hospitalized and undergone surgery.
My philhealth was deducted from my hospital bill and I was not expecting it to be too low and I am suspecting that there might be a miscalculation.
I would like to know the process of verifying this type of scenario and if there is a miscalculation, I would also like to know the process of reimbursement since I already paid the hospital in full including the professional fees of the doctors.
Your kind reply will be very much welcomed.
Thank you
Darrell R. Gatbunton
S.MACATANGAY JR.
Sept. 17, 2019, 9:13 a.m.
September 17, 2019
Dear Darrell,
Thank you for your request dated Sep 16, 2019 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Guidelines for miscalculated philhealth deductions on hospital bills.
We received your request on Sep 16, 2019 and will respond on or before Oct 07, 2019 05:37:58 PM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD1BILTg3NzI0NTY2OTQ0OAw, for request with ticket number #PH-877245669448.
Thank you.
Respectfully,
Zenaida Marron
FOI Officer
P.BACUD
Sept. 25, 2019, 4:24 p.m.
September 25, 2019
Dear Darrell Gatbunton,
I refer to my letter of Sep 16, 2019 05:37:58 PM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Guidelines for miscalculated philhealth deductions on hospital bills.
In order for us to work further on your request, we need more information from you regarding your query. . In particular, it would be helpful to know . You may use the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD1BILTg3NzI0NTY2OTQ0OAw, for request with ticket number #PH-877245669448, to respond.
During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Dec 18, 2019 08:21:00 AM, your request will be closed.
We hope to hear from you at the soonest possible time.
Thank you.
Respectfully,
Paulus Bacud
FOI Officer
P.BACUD
Dec. 18, 2019, 4:32 p.m.
Dec 18, 2019
Dear Darrell,
I refer to my letter of Sep 25, 2019 about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Guidelines for miscalculated philhealth deductions on hospital bills. In particular, I had requested specific information for you to clarify upon in order for us to proceed with the request.
As we have not received a reply within the 60-day working period since the letter requesting for clarification was sent out, we regret to inform you that this request will be closed as of Dec 18, 2019.
You may wish to submit a new request describing the specific information you are looking for, and we will be able to consider it under the guidelines as stated in Executive Order No. 2.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to or visiting our central office. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
Paulus
FOI Officer
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