You have submitted an FOI request
Date: April 16, 2021, 6:54 p.m.
Your request is already in review
Your request was denied
Date: 2021-04-21 14:31:56.000000
How was your request?
Published by Department of Information and Communications Technology(DICT) on April 16, 2021.
Requested from DICT by A. Tormon at 06:54 PM on
April 16, 2021.
Purpose: ADDRESS TO GLOBE TELECOM ON THEIR INCOMEPETENCE AND POOR CUSTOMER SERVICE
Date of Coverage: 01/01/2021 - 04/16/2021
Tracking no: #DICT-336160720414
1. I downgraded my plan from 2999 to 599, i was granted the downgrade around feb of 2021, the agent did not tell me that my Data allocation i saved up from 3 yrs of service has been forfeited its around 50gb and now they take no action in returning my data allocation nor address my concern, the data allocation is already paid for so this is technically "STEALING" from me as their subscriber 2. My bill for march and april are still 2k+ despite downgrading and i have to talk to their AI and go thru their Globeone app which is complicated and still my concern is not yet addressed
April 21, 2021 Dear Marc, Greetings! Thank you for your request dated Apr 16, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your request You asked for Globe Telecom. Response to your request While our aim is to provide information whenever possible, in this instance this concern can be best address by the National Telecommunications Commission. You may file a complaint by sending an email to [email protected], addressed to: Atty. Maria Xandralyn Molina OIC of the Consumer Welfare & Protection Division National Telecommunications Commission. You may also fill out the NTC complaint form: https://ntc.gov.ph/?page_id=5575 or call NTC through https://ntc.gov.ph/wp-content/uploads/2020/08/2020_NTC_Directory_08232020B.pdf. For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Secretary Gregorio B. Honasan II at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Danica Navarro FOI Officer