Employees Compensation Commission(ECC)

To the national telecommunications office

greetings!
I would like to complain Globe Telecom.
I have my remaining 50GB data as my globe plan.
I  requested termination and that my sim be converted into prepaid because my contract is already finished.
suddenly, when i checked my globe one app.i was shocked when my data got erased!
i think it's just not fair because the customer has just paid for that ….but not 
enjoyed it?
I tried calling your csr but very frustrating.

*i tried calling CSR but they are frustrating.

August 21, 2021

Dear jay,

Greetings!

Thank you for your request dated Aug 21, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Globe Plan issue.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have the information you have requested. However, you may wish to contact National Telecommunications Commission, or resubmit your request addressed to the correct agency on the eFOI portal.

For further assistance you may review the FAQ section of the eFOI site: https://pcoomaster11222017130000-dot-efoi-ph.appspot.com/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Secretary Silvestre H. Bello III. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
Jay Galasinao
FOI Officer