National Telecommunications Commission(NTC)

Please help us because Globe is monopolizing our Subdivision in terms of connection as provider. We don't have problem if Deca Homes Gensan a d Globe has exclusive contract but the issue is Globe is not giving us the supposed service that we will be getting. We don't have a choice but to stick with Globe since no other Internet provider can install Internet connection within Deca Homes. I am enrolled with their 1599 Unli Fibr with 50 mbs plus 50 mbs free boost but the challenge is their connection keeps on dropping every 5 to 10 mins. As per their technician Globe is on the process of upgrade.

Continuation...
Please help us because I am not the only account holder that is affected but even other account holder within the subdivision. We need stable connection to support and keep my job since I am working from home. Account Number : 921793825 Account Holder: Cristy Empleo.
We are holding two accounts with them because we need to move out the additional issue is Globe and it's contractor M Fortune Telecommunications Gensan who is responsible for installation can not resolve the issue. We were advised that for all 2022 new account are expected to experience this kind of service.

May 11, 2022

Dear Ms. Rose Ann Lipaopao,

Greetings!

Thank you for your request dated May 07, 2022 01:19:40 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Globe Fiber Connection Unstable.

Response to your request

This office determined that your request is a frontline service transaction and not considered an FOI request. However, to extend our services, please be informed that the NTC has no capability to locate the stolen/lost cellphone and also the Sim Card number of the sender/s of the illegal, scam, and threat messages. 

For the lost/stolen cellphone unit, we suggest that you file a request for the blocking of the stolen/lost cellphone unit. If it is also a complaint regarding telecommunications, radio/TV broadcast, cable services, and after fifteen(15) workings days that there is no action taken by the concerned companies to your complaint, you may file your request/complaint to the following contact details:

You may file your request/complaint at Consumer Welfare and Protection Division (CWPD) at National Telecommunications Commission, BIR Road East Triangle, Diliman Quezon City. Due to the challenges that we are facing now, we advise you to call first the office at 8-9213251 & 8-9267722. It is available from Monday-Friday 8:00 AM-5:00 PM or email at [email protected]. Or you may visit the website of the NTC offices at www.ntc.gov.ph. You may navigate the addresses of the offices closer to your location for you to be guided accordingly.

By calling the above numbers, the frontline services staff will give you further instructions and all the requirements for them to easily facilitate your request/complaint.

Your right to request a review:

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

GAMALIEL A. CORDOBA
Commissioner
[email protected]
National Telecommunications Commission
BIR Road East Triangle Diliman Quezon City

Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,


DIVINA DAQUIOAG
FOI Officer