National Telecommunications Commission(NTC)

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Date: June 20, 2020, 2:04 p.m.

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Date: 2020-06-21 21:37:02.000000

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Date: 2020-06-21 21:54:10.000000

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Globe billings during pandemic (ECQ) Enhance Community Quarantine

Published by National Telecommunications Commission(NTC) on June 20, 2020.
Requested from NTC by R. Borja at 02:04 PM on June 20, 2020.
Purpose: Look into globe internet billing transactions during ECQ
Date of Coverage: 03/10/2020 - 06/15/2020
Tracking no: #NTC-512258791204

R.BORJA June 20, 2020, 2:04 p.m.

Please look into globe business account internet billings, they disconnected me and force me to pay the whole amount of 3 months during that time our business is closed during the ECQ.

D.DAQUIOAG June 21, 2020, 9:37 p.m.

June 21, 2020 Dear Ray, Thank you for your request dated Jun 20, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Globe billings during pandemic (ECQ) Enhance Community Quarantine. We received your request on Jun 20, 2020 and will respond on or before Jul 10, 2020 02:04:42 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy01MTIyNTg3OTEyMDQM, for request with ticket number #NTC-512258791204. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS June 21, 2020, 9:54 p.m.

June 21, 2020 Dear Ray Borja, Greetings! Thank you for your request dated Jun 20, 2020 02:04:42 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Globe billings during pandemic (ECQ) Enhance Community Quarantine. Response to Request: In reference to the above request, may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. You may send your formal written complaint to the CWPD thru: [email protected] or call at 8- 9213251 & 8-9267722. I enclosed a copy of the requirements. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

Attachments:

Customer Complaint.pdf

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