Department of Trade and Industry(DTI)

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Date: July 23, 2023, 10:01 a.m.

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GLOBE AT HOME BILL DISPUTE

Published by Department of Trade and Industry(DTI) on July 23, 2023.
Requested from DTI by R. Caraan at 10:01 AM on July 23, 2023.
Purpose: DISPUTING GLOBE UNREASONABLE CHARGES
Date of Coverage: 04/05/2023 - 07/23/2023
Tracking no: #DTI-226407099466

J.MARAMARA July 23, 2023, 10:01 a.m.

Hi! My Connection was capped from Mbps to Kbps last April 5th 2023. However my monthly bill was still they same. I contacted the customer service however I did not get any response from them. And I stopped using the Globe service already. Also my globe account was in active already and now I was surprised that i have a bill amounting to Php 13904.29 which is totally unfair knowing that I was not getting any service for the past 4 months. In addition to that, I was not given any breakdown of the said. Charge.

J.MARAMARA July 23, 2023, 10:19 a.m.

Here is my account number ma'am/sir 928231550

J.MARAMARA July 23, 2023, 10:21 a.m.

Attach here is the proof that my account was in active already

C.PAR July 25, 2023, 9:46 a.m.

Jul 25, 2023 Dear Joebeth Maramara, Thank you for your request dated Jul 23, 2023 10:01:42 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for GLOBE AT HOME BILL DISPUTE. We received your request on Jul 23, 2023 10:01:42 AM and we have forwarded your request to another agency. Should you have any questions regarding your request, kindly contact using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERUSS0yMjY0MDcwOTk0NjYM, for request with ticket number #DTI-226407099466. Thank you. Respectfully, Cresenciano Par FOI Officer

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