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Date: July 20, 2023, 4:42 p.m.

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Date: 2023-07-25 10:21:59.000000

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Globe and Smart QoS Reports

Published by National Telecommunications Commission(NTC) on July 20, 2023.
Requested from NTC by A. Cuyugan at 04:42 PM on July 20, 2023.
Purpose: Academic research
Date of Coverage: 01/01/2023 - 03/31/2023
Tracking no: #NTC-505731594729

A.CUYUGAN July 20, 2023, 4:42 p.m.

I would like to request the most recent QoS benchmarking reports of Smart Communications and Globe Telecom which contains coverage, voice, SMS and mobile data metrics. I am requesting this so I can use these metrics as reference to an academic paper I am currently researching comparing with other South East Asian countries.

D.DAQUIOAG July 25, 2023, 10:21 a.m.

July 25, 2023 Dear Adrian Cuyugan, Greetings! Thank you for your request dated Jul 20, 2023 04:42:35 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. July 25, 2023 Dear Mr. Domingo, Greetings! Thank you for your request dated Jul 21, 2023 10:58:33 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Follow-Up of #NTC-061830779658. Response to Request In response to your request to follow up regarding the mentioned case of NTC versus GLOBE, may w respectfully inform you that this is not the proper venue for you to lodged that concern. We are not aware of what is the nature and particular Operating Unit issued you that case. We then suggest that you visit personally the office below for you to lodge personally your concern or your authorized representative: Consumer Welfare and Protection Division NTC Ground Floor, NTC Bldg., East Triangle, Diliman, Q.C. Telephone NUmber 8920-4464: 8926-7722 Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: THE COMMISSIONER commissioner@ntc. gov.ph Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Divina Daquioag FOI Receiving Officer

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