National Telecommunications Commission(NTC)

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Date: Jan. 6, 2021, 8:15 a.m.

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Date: 2021-01-06 13:02:02.000000

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Date: 2021-01-06 13:12:52.000000

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GCASH REFUND

Published by National Telecommunications Commission(NTC) on Jan. 6, 2021.
Requested from NTC by P. Mark Lawrence at 08:15 AM on Jan. 6, 2021.
Purpose: I want to get my money back from Gcash
Date of Coverage: 12/24/2020 - 01/06/2021
Tracking no: #NTC-400567118430

J.ESCAÑO Jan. 6, 2021, 8:15 a.m.

Hi! I would like to request a refund that gcash is not refunding on my gcash account. I cashed in 600 pesos in a posible.net provider on 12/24/2020 3:16pm I have the receipt for the transaction and send a ticket multiple times. I was told to wait but never got an email from gcash regarding my refund. I also wanna file a complain against them for not taking any action regarding what happened to my money. Hope I can get a resolution regarding this. Thank you.

D.DAQUIOAG Jan. 6, 2021, 1:02 p.m.

January 6, 2021 Dear Jessa, Thank you for your request dated Jan 06, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for GCASH REFUND. We received your request on Jan 06, 2021 and will respond on or before Jan 27, 2021 08:15:47 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy00MDA1NjcxMTg0MzAM, for request with ticket number #NTC-400567118430. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Jan. 6, 2021, 1:12 p.m.

January 6, 2021 Dear Jessa Escaño, Greetings! Thank you for your request dated Jan 06, 2021 08:15:47 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked assistance for GCASH REFUND. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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