You have submitted an FOI request
Date: April 25, 2022, 1:15 p.m.
Your request is already in review
Your request was denied
Date: 2022-04-27 09:49:42.000000
How was your request?
Published by National Bureau of Investigation(NBI) on April 25, 2022.
Requested from NBI by T. Alcasid at 01:15 PM on
April 25, 2022.
Purpose: Take an actions about my gcash problem
Date of Coverage: 03/30/2022 - 04/25/2022
Tracking no: #NBI-153760362489
Greetings of Peace I am Sherlyn Santamena, I am sorry if dito po ako lumapit sa inyo. Nagkaproblema po kami sa gcas. Mag-isang buwan na po silang walang ginagawang actions. Kailngan ko po ang pera ko dahil Sir/mam nakiusap na ako sa knila na ayusin nila ang gcash account ko. Nagreport na po ako sa knila ng maraming beses. Sa pamamagitan ng pag submit ng ticket sa help center nila at sa gcash hotlines nila. Paulit ulit lang reponce nila. Wala nmn pong ginagawang actions. Mam/Sir nakautang na ako sa 5'6 para lang po may makain at magamit kaming pera pero wala pong ginagawang paraan ang Gcash
Hindi ko na po malaman gagawin ko. Sobrang palikiusap na po ginawa ko sa knila na ayusin na po nila. Kaso po wala pong ginawa. Paulit ulit lang sinasabi nilang aayusin at maghintay. Paano makakapghintay po ay di nmn po nila ginagawan ng paraan. Tulungan nyo po ako.
Hindi ko na po malaman gagawin ko. Sobrang palikiusap na po ginawa ko sa knila na ayusin na po nila. Kaso po wala pong ginawa. Paulit ulit lang sinasabi nilang aayusin at maghintay. Paano makakapghintay po ay di nmn po nila ginagawan ng paraan. Tulungan nyo po ako.
April 27, 2022 Dear Sherlyn, Greetings! Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Please be informed that the NBI-FOI team handles requests for documents, data or information on NBI programs and services. For complaints and requests for investigation, kindly proceed to the NBI Regional or District Office nearest you and submit your complaint- affidavit together with all other documentary pieces of evidence that you may adduce on your behalf. You may also report illegal activities to NBI via these numbers and link: 0966 472 3056 0961 734 9450 0975 153 9146 (Regional) 02-8524-02-37 https://nbi.gov.ph/contact-us/ If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to [email protected] Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, FOI Receiving Officer