National Telecommunications Commission(NTC)

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Date: June 5, 2021, 12:48 p.m.

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Date: 2021-06-07 09:34:26.000000

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Date: 2021-06-07 10:44:25.000000

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GCASH

Published by National Telecommunications Commission(NTC) on June 5, 2021.
Requested from NTC by J. Inoj at 12:48 PM on June 5, 2021.
Purpose: To transfer previous balance from my previous account to my new gcash account
Date of Coverage: 05/29/2021 - 06/04/2021
Tracking no: #NTC-962436807492

L.MANTIQUILLA June 5, 2021, 12:48 p.m.

Good afternoon po, nais ko po sana magpasa ng complaint with gcash. Hanggang ngayon po ay di parin ma resolba ang aking concern sa kanila patungkol sa dati kong account na namisplace ko ang phone ko at ma transfer po nila ang balanse ng pera ko duon patungo po sa bago kong gcash account. Lampas na sa itinakda nilang oras at hanggang ngayon po ay di ako mapanatag sa kanilang sagot at wala pa rin resolba ang aking concern. Maraming salamat po.

D.DAQUIOAG June 7, 2021, 9:34 a.m.

June 7, 2021 Dear Lurlene, Thank you for your request dated Jun 05, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for GCASH. We received your request on Jun 05, 2021 and will respond on or before Jun 25, 2021 12:48:56 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy05NjI0MzY4MDc0OTIM, for request with ticket number #NTC-962436807492. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS June 7, 2021, 10:44 a.m.

June 7, 2021 Dear Lurlene Mantiquilla, Greetings! Thank you for your request dated Jun 05, 2021 12:48:56 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked this office for GCASH complaint. Response to Request In reference to the above request, you may file your complaint to the Consumer Welfare and Protection Division (CWPD) as the Operating Unit in-charge to all complaints on services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. May we advise you to follow your formal written complaint to the CWPD thru: [email protected] or call at 8-9213251 & 8-9267722. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to : GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, DELILAH F. DELES Deputy Commissioner FOI Decision Maker

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