National Telecommunications Commission(NTC)

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Date: Feb. 16, 2020, 8:52 a.m.

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Date: 2020-02-17 09:05:04.000000

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Date: 2020-02-17 09:30:12.000000

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GCash

Published by National Telecommunications Commission(NTC) on Feb. 16, 2020.
Requested from NTC by M. Cardenas at 08:52 AM on Feb. 16, 2020.
Purpose: Action
Date of Coverage: 02/10/2020 - 02/10/2020
Tracking no: #NTC-930982798897

M.CARDENAS Feb. 16, 2020, 8:52 a.m.

Gcash is unwilling to reverse the amount that debited to me twice, though acknowledging the said transactions they are still asking for a proof from SS, sent tge screenshotsbof proof still they wanted an email or written document. Been almost a week.

D.DAQUIOAG Feb. 17, 2020, 9:05 a.m.

Feb 17, 2020 Dear Medelyn Cardenas, Thank you for your request dated Feb 16, 2020 08:52:03 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for GCash. We received your request on Feb 16, 2020 08:52:03 AM and will respond on or before Mar 06, 2020 08:52:03 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster05042017110000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy05MzA5ODI3OTg4OTcM, for request with ticket number #NTC-930982798897. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Feb. 17, 2020, 9:30 a.m.

February 17, 2020 Dear Medelyn Cardenas, Greetings! Thank you for your request dated February 16, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked for GCASH. Response to Request: In reference to the above request , may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. Our office is available from Monday-Friday 8:00AM - 5:00 PM. Or you may send your formal written complaint to the CWPD thru: [email protected] or call at 9213251 & 9267722. I enclosed a copy of the requirements . Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

Attachments:

Customer Complaint.pdf

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