National Telecommunications Commission(NTC)

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REQUEST
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Date: July 8, 2022, 12:42 p.m.

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Date: 2022-07-08 13:36:56.000000

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gcash

Published by National Telecommunications Commission(NTC) on July 8, 2022.
Requested from NTC by J. Cuaresma at 12:42 PM on July 8, 2022.
Purpose: Transfer of funds
Date of Coverage: 12/09/2021 - 07/08/2022
Tracking no: #NTC-115078152266

K.FERNANDO July 8, 2022, 12:42 p.m.

I am student with limited valid id's. I contacted gcash for my account be verified so I can use the funds available on it. I sent all requested documents as needed. However, to make way of verifying my account they will need to create a new one and delete the existing. A new account was created but my funds from my old account was not transferred on the new one. It may be a small amount but it still a fund that I wish to be credited to my account. I reach out gcash support but they keep ignoring my request and the ticket i submitted was closed but not rectified.

D.DAQUIOAG July 8, 2022, 1:36 p.m.

July 8, 2022 Dear Ms Kym Cheska Fernando, Greetings! Thank you for your request dated Jul 08, 2022 12:42:43 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for gcash. Response to Request Please be reminded that GCash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network. For faster assistance, you may email directly GCash Customer Care at [email protected] or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline. You may also visit help.gcash.com. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Divina Daquioag FOI Receiving Officer

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