National Telecommunications Commission(NTC)

June 2, 2020 Dear Raymond Gaano, Greetings! Thank you for your request dated Apr 04, 2020 10:55:43 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.We accepted your request on June 2, 2020. We apologized for the delay of our response. Unfortunately, it is taking longer than expected to deal with your request due to the current situation that the world is facing. There was a directive on the suspension of processing of all pending and new request from the general public. Your Request You asked for Gcash holding my transferred money (26,000.00). Response to Request In reference to the above request , may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. You may send your formal written complaint to the CWPD thru: [email protected] or call at 8-9213251 & 8-9267722. I enclosed a copy of the requirements . Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker