You have submitted an FOI request
Date: Aug. 31, 2022, 11:34 a.m.
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Your request was denied
Date: 2022-08-31 15:23:35.000000
How was your request?
Published by National Telecommunications Commission(NTC) on Aug. 31, 2022.
Requested from NTC by J. Sitchon at 11:34 AM on
Aug. 31, 2022.
Purpose: COMPLAINTS AGAINST GCASH FOR DOUBLE CHARGING
Date of Coverage: 08/29/2022 - 08/31/2022
Tracking no: #NTC-024660706302
I am writing to you to complain about the transaction that was erroneously debited to my account twice> 1. I paid 1773.84 to Prulife UK for my policy using GCredit. Reference No. 683808709 Transaction at 4:01 PM It was successful. Please see attached screenshot 2. The next day, I am surprised to receive a notice from Gcash that I successfully paid Php 1763.84 to Prulife UK again for the same policy. I did not initiate this time and only received a text message. Reference No. 684295014 Transaction time : 8:25 AM I raised this concern on the Gcash App under help with ticket No. 5026
August 31, 2022 Dear Lina Banuelos, Greetings! Thank you for your request dated Aug 31, 2022 11:34:36 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your request You asked for GCASH Double Payment_And they Are Ignoring It. Response to your request Please be reminded that GCash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network. For faster assistance, you may email directly GCash Customer Care at [email protected] or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline. You may also visit help.gcash.com. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Lastly, we would like to invite you to click the link below and answer a few questions on the Feedback Survey Form” to let us know how we served or assisted you in your eFOI request. https://forms.gle/X94UR3zqsJjMQvTPA Thank you. Respectfully yours, Divina Daquioag FOI Receiving Officer