National Telecommunications Commission(NTC)

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Date: June 4, 2022, 10:28 a.m.

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Date: 2022-06-07 08:32:41.000000

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Gcash complaint

Published by National Telecommunications Commission(NTC) on June 4, 2022.
Requested from NTC by J. Lingating at 10:28 AM on June 4, 2022.
Purpose: To restore my GCash account or get my remaining funds with my account
Date of Coverage: 05/27/2022 - 06/04/2022
Tracking no: #NTC-337840093758

B.PALAO June 4, 2022, 10:28 a.m.

Starting 05/27/2022 GCash suddenly suspend my account without notifying me about it. I file a complaint with them and giving a response that someone reported my account or someone file a complaint on my account and they suspend it without my knowledge, I've dealing with this issue for more than a week already but until now my account is still suspended, I called them to restore it since they already provided to me that the complainant failed to file a police complaint to my account, but as of now they still did not restore my account. I tried to call them today but they said still no response

D.DAQUIOAG June 7, 2022, 8:32 a.m.

June 7, 2022 Dear Mr. Basam Palao, Greetings! Thank you for your request dated Jun 04, 2022 10:28:07 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Response to Request Please be reminded that GCash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network. For faster assistance, you may email directly GCash Customer Care at [email protected] or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline. You may also visit help.gcash.com. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Divina Daquioag FOI Receiving Officer

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