National Telecommunications Commission(NTC)

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Date: March 30, 2021, 9:34 p.m.

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Date: 2021-04-01 11:36:55.000000

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Date: 2021-04-01 12:25:12.000000

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Gcash cash-in

Published by National Telecommunications Commission(NTC) on March 30, 2021.
Requested from NTC by K. Soriano at 09:34 PM on March 30, 2021.
Purpose: I would like my account to be credited.
Date of Coverage: 03/30/2021 - 03/30/2021
Tracking no: #NTC-898936393140

E.MANUEL March 30, 2021, 9:34 p.m.

Hi! I would like to make a request regarding with my bank to gcash transaction today. 1. My bank Chinabank Corporate provided a verification email that the money was successfully transferred into my account. 2. Gcash failed to provide me verification notification with the transaction. 3. I would like the amount to be reflect either on my Chinabank account or in my gcash account. 4. I would like to receive it on Mar-31, 2021 or before the holidays. 5. I already contacted my bank and advised to coordinate with gcash first and if no refund or cash in verification was provided I will file a

D.DAQUIOAG April 1, 2021, 11:36 a.m.

April 1, 2021 Dear Eliza, Thank you for your request dated Mar 30, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Gcash cash-in. We received your request on Mar 30, 2021 and will respond on or before Apr 20, 2021 09:34:20 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy04OTg5MzYzOTMxNDAM, for request with ticket number #NTC-898936393140. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS April 1, 2021, 12:25 p.m.

April 1, 2021 Dear Eliza Manuel, Greetings! Thank you for your request dated Mar 30, 2021 09:34:20 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Gcash cash-in. Response to Request In reference to the above request, you may file your complaint to the Consumer Welfare and Protection Division (CWPD) as the Operating Unit in-charge to all complaints on services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. May we advise you to follow your formal written complaint to the CWPD thru: [email protected] or call at 8-9213251 & 8-9267722. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to : GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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