National Telecommunications Commission(NTC)

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Date: April 28, 2022, 10:33 a.m.

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Date: 2022-04-28 13:37:59.000000

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GCASH ACCOUNT BLOCKED

Published by National Telecommunications Commission(NTC) on April 28, 2022.
Requested from NTC by C. Ferolino at 10:33 AM on April 28, 2022.
Purpose: Personal use/Pay utilities
Date of Coverage: 04/13/2022 - 04/28/2022
Tracking no: #NTC-687895399310

K.FLORES April 28, 2022, 10:33 a.m.

Good day! I would like to file a complaint against GCASH, as they've blocked my acct even though I've submitted all the docs needed by them. They said due to security issue. But, they couldn't tell me why it happened. Last transaction made to my acct was on april 11th and then after 2 days, I couldn't log in to my gcash acct anymore until now. They didn't advise what's my next step after telling me they're can't lift the block. Please help me get my money to pay my electricity bill. Thank you. God bless.

D.DAQUIOAG April 28, 2022, 1:37 p.m.

April 28, 2022 Dear Ms. Katrina Flores, Greetings! Thank you for your request dated Apr 28, 2022 10:33:20 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for GCASH ACCOUNT BLOCKED. Response to Request Please be reminded that GCash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network. For faster assistance, you may email directly GCash Customer Care at [email protected] or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline. You may also visit help.gcash.com. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Divina Daquioag FOI Receiving Officer

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