Philippine National Police(PNP)

I filed my ticket on Gcash help center on April 26 because my gcash account suddenly becomes 0 when it supposed to have a balance of 10,400. Upon checking the transaction details, which is downloadable on gcash app I do have an ending balance of 10,400. It has been 2 weeks now and I didn’t received any response from them aside from they needed more time to investigate. I am calling their hotlines everyday just to get an update unfortunately, I was always adviced to wait. I would like to formally complaint gcash about my Money on where does it go, and I would like to know the progress of my com

May 10, 2023

Dear Maria Victoria Alberto,

Greetings!

Thank you for your request dated May 07, 2023 12:53:28 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Gcash 2 weeks delayed not progress at all.

Response to your request

To file formal complaints, please personally report to ACG Headquarters in Camp Crame, Quezon City or to the Regional Anti-Cybercrime Unit (RACU). 
Click here for the list of RACU addresses:
https://pnpacg.ph/main/contacts

For further assistance you may review the FAQ section of the eFOI site: https://zcwd20190208-dot-efoi-ph.appspot.com/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to  . Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
NOSU ACG FDM
FOI Officer