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Date: April 8, 2022, 8:51 a.m.

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Date: 2022-04-08 10:28:09.000000

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Formal complaint against Gcash

Published by National Telecommunications Commission(NTC) on April 8, 2022.
Requested from NTC by J. Dimasar at 08:51 AM on April 8, 2022.
Purpose: To file a complaint against Gcash for rejecting my cash in and cash out transactions
Date of Coverage: 04/05/2022 - 04/08/2022
Tracking no: #NTC-161715962850

D.DEL AGUA April 8, 2022, 8:51 a.m.

Since April 5, they have prevented me from doing cash in and cash out transactions on my gcash account under the guise of protecting me and taking another look at my transactions. I use my Gcash account in doing online trading and crypto currency transactions. What gcash did is causing me huge revenue loss. I have been trying to get on a phone with them but talking to someone is close to impossible because of the queue wait time. Yesterday April 7 I allotted time to try and talk to them, 3 times I waited at least 30mins each to be hung up on. I am in dire need of help.

D.DAQUIOAG April 8, 2022, 10:28 a.m.

April 8, 2022 Dear Mr. Dexter Del Agua, Greetings! Thank you for your request dated Apr 08, 2022 08:51:01 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Formal complaint against Gcash. Response to Request Please be reminded that GCash is not an NTC regulated service rather a Bangko Sentral ng Pilipinas (BSP) regulated mobile money service that lets consumer/s buy load, purchase items, send and receive money, pay bills, and more using Globe, TM, or any other network. For faster assistance, you may email directly GCash Customer Care at [email protected] or call GCash 24x7 Hotline at 2882 from your Globe or TM mobile phone, or 02-2139999 using a landline. You may also visit help.gcash.com. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Divina Daquioag FOI Receiving Officer

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