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Date: Dec. 25, 2020, 10:37 p.m.

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Date: 2021-01-06 09:47:03.000000

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Date: 2021-01-06 11:48:18.000000

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Formal complaint against gcash

Published by National Telecommunications Commission(NTC) on Dec. 25, 2020.
Requested from NTC by E. Romero at 10:37 PM on Dec. 25, 2020.
Purpose: To file a formal legal complain against gcash
Date of Coverage: 12/24/2020 - 12/25/2020
Tracking no: #NTC-090784291429

P.DELA ROSA Dec. 25, 2020, 10:37 p.m.

Hi I would like help on who to contact in regards with gcash and how can I file a legal complain against the company. Me including a handful of gcash customers would like to file a complaint against gcash as we were victimized by gcash. We have been waiting for our money to be reflected but gcash have never given our money back.

D.DAQUIOAG Jan. 6, 2021, 9:47 a.m.

January 6, 2021 Dear Princes April, Thank you for your request dated Dec 25, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Formal complaint against gcash. We received your request on Dec 25, 2020 and will respond on or before Jan 15, 2021 10:37:20 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0wOTA3ODQyOTE0MjkM, for request with ticket number #NTC-090784291429. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Jan. 6, 2021, 11:48 a.m.

January 6, 2021 Dear Princes April Dela Rosa, Greetings! Thank you for your request dated Dec 25, 2020 10:37:20 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked assistance for Formal complaint against gcash. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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