Land Transportation Office(LTO)

Hi, I would like to request a reset to my LTO Portal. I tried to reset it from LTO Portal but unfortunately I don't have my registered email with me while on the other hand I don't also have my LTO Client number with me. Is there any chances I can bring back my credentials on LTO Portal ? Or maybe an option to be able to reset my credentials. Thank you

August 2, 2023

Dear Jose Miguel,

Thank you for your request dated Aug 01, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Forgotten email and LTO Client number.

We received your request on Aug 01, 2023 and will respond on or before Aug 22, 2023 12:06:55 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEExUTy05NTY2ODAyMDI1OTMM, for request with ticket number #LTO-956680202593.

Thank you.

Respectfully,

Engr. Roberto S. Se
FOI Officer

August  2, 2023

Dear Jose,

Greetings!

Thank you for  your request dated 12:06 PM on Aug 01, 2023...under Executive Order No. 2 (s. 2016) on 
Freedom of Information in the Executive Branch.

Your request

You asked for  a Forgotten email and LTO Client number

Response to your request

While our aim is to provide information whenever possible, in this instance this Office cannot provide you the information you are requesting. The LTO abides by the Data Privacy Act. Personal information cannot be publicly-published using the FOI Platform.
To create changes/retrieved your LTMS portal account, please send to this email: "Client Care" ; with the following requirements below.

1.) Active email address
2.) One valid ID with signatures
3.) Letter of consent indicating that you allow LTO client care to change/retrieve your LTMS portal account, dated today with your name and signature.
4.) Current photo of holding your valid ID.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LTO Assistant Secretary  Atty. Vigor Mendoza II  at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
Your Feedback is valuable to us especially during these challenging times. Please let us know your experience by clicking the link below!

https://forms.gle/42Fk8aNgoaSVbgkb9

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
LTO FOI Officer